Hear from four lightning speakers on a range of topics and then choose which two you want to further explore in a workshop following.

The Power of Culture in Growing Family Businesses


“How to transform your organisation through the one thing that is hard to overlook and difficult to shift”


Jeremy Nichols, Founder and Managing Director, Composure


Culture is the elephant in the room. It’s big and hard to overlook, yet organisations continue to ignore it. Too many leaders in family businesses are often not prepared to face it, deal with it or even consider its potential.

Each businesses culture journey is unique, however, there are common pitfalls to avoid and pathways that will help you get to where you need to be.


In this practical session, Jeremy Nichols will provide you with the tools to help you shape, shift and strengthen your culture to get it working for you - not against you.


Key takeaways:

  • What creates culture?

  • What changes it?

  • What defines it?

  • What impact does it have on your business?

Mental Health First Aid


Linny Hursthouse


If a family member, friend or colleague was experiencing mental health issues, would you know how to help?


Mental health problems can affect anyone in the community and inaccurate and stigmatising attitudes towards people with mental illness are common. Many people lack the knowledge, skills, and confidence to support a family member, friend or colleague experiencing a mental health problem; or to approach them and start a safe conversation.


As an employer, you have a duty of care to your staff both legally (under work health and safety laws), and morally, to ensure their health and well-being is protected in the workplace. Psychological safety now aligns with physical safety. 


Understand what you can do to support prevention (a healthy well workforce) and intervention (when someone is becoming unwell) in your family business.


Key takeaways:

  • How to listen and respond to someone with a mental health problem, even if they are experiencing a crisis. How to help someone to access the support they might need for the successful management of symptoms as part of their recovery journey.

  • How to demonstrate your commitment to building a mentally healthy workplace, both to your staff and your external stakeholders.

  • How to create a tailored plan for implementing Mental Health First Aid in your workplace.

Becoming Customer Obsessed


Jodie de Vries and Emma Scott, Tiny Hunter


Customers are in control. They have more choices than ever before and they command the conversation. Their sea of options and the always-on, instant-access nature of digital environments, have reprogrammed customers with a new set of sky-high expectations.

Customers are not inanimate objects to be managed; they are active, savvy, discerning and fickle when it comes to brand loyalty. 


Customers expect you to anticipate their needs and orchestrate meaningful interactions that create real value for them, not just marketing and sales opportunities for yourself. And if their interactions aren’t personalised and unique, they will take their business elsewhere... in a heartbeat.


Brands need to learn the process of becoming customer obsessed, and then continuously analyse, nurture and build on their relationships with their customers.

Key takeaways:

  • Understanding the needs of the customer.

  • Your purpose (beyond making money) and point of difference.

  • Your rational and emotional benefits.

  • Your customer journey.

Human Capital and Your Bottom Line


Mark Garbelotto, AAS


Frustrated with not getting the right results from your team? Struggling to find the right people for critical roles within your family business?


Ineffective managers and leaders are causing businesses lost revenue, reduced profitability and brand damage.


Hiring the right person for the job requires an understanding of that person’s ‘Inbuilt Traits’ – those characteristics of personality hardwired into our thoughts, motivations and behaviour.

Understanding these help us identify an individual’s strengths and weaknesses in relation to their role as well as their match to the organisation’s culture and future development potential.


Discover how psychometrics can assist you when selecting and developing people.


Psychometric profiling provides an in-depth, job specific insight to both managers and individuals about their strengths, limitations and overall potential.


In this session you will learn:


  • The 17 inbuilt traits we all have

  • The 7 inbuilt traits of top performing managers

  • How to communicate and negotiate with power